Refund policy

RETURN AND REFUND POLICY

At Hillcrest Creations, we strive for excellence in our handmade products and gifts. However, we understand that issues may arise. 

NO Refunds for:

• Change of Mind
• Customer errors (e.g., incorrect spelling)
• Custom Orders 

Contact us immediately if: 

• Your order doesn't match your original request

Refunds Available For:

• Major faults or defects, as per Australian Consumer Laws

What to DO:

If you notice any issues, please contact us immediately. We will work together to resolve the problem. 

You can always contact us for any return question at hillcrestcreationsbysv@gmail.com.